Management Services

We offer an annual package to cover everything needed to manage a private house or a holiday rental property in and around the Itria valley. Our purpose is to provide you with a one stop solution in order to make running your property as simple and stress free as possible. We organise all aspects of the business from setting up your utility bills and registering the property with the commune to preparing the property and greeting your guests when they arrive for their holiday.

365 days cover

We cover your property all year round looking after your guests through the rental season and looking after your property through the winter months. It is essential to have someone on call through the summer to help your guests should they have any questions or problems. It is equally important through the winter to know that someone is keeping an eye on your property and keeping you informed if anything happens.

24 hour support

Vigilante contact

Maintenance

Keeping your property in good condition is important not only to avoid costly repairs but also to ensure your guests enjoy their holiday in a well-presented property with as few problems as possible. Through the closed months we manage all the maintenance issues as well as any new projects that you may want completing to improve the property. During the rental season we are on hand to deal with all maintenance issues that crop up as quickly and efficiently as possible.

Taxes

All guests need to register with the local commune and pay a visitors tax per person per night. We register the guests arrival with the local comune and organise payment of the visitors tax.

Bookings/Arrivals

We know that many property owners do not have a lot of spare time and find it difficult to keep up to date with all their bookings. We can manage all your bookings from the moment that they confirm their booking with you to the moment they arrive at the property. Once we have their booking confirmation we then liaise with them as their holiday approaches so that we can plan their arrival and make sure everything is ready for them.

Meet and greets

Welcome packs

Most property owners offer some form of welcome pack for the arrival of their guests, so we arrange for these to be purchased and delivered to the property. We can also bespoke welcome packs for arrivals should they ask for them. This is especially useful for late arrivals who don’t have chance to stop on the way to the property or those arriving during bank holidays when the shops are closed.

Online data base

Our priority is responding to your guests as quickly as possible whenever they have a problem and contact us for help. There are many issues that can be resolved quickly so we keep an online database which helps our emergency operator talk guests through problems and hopefully avoid a time consuming property visit. If the problem cannot be resolved then we send an engineer to the property and log the fault on the database in case it occurs again.

Audits and checks

A rental property requires constant upkeep and maintenance as well upgrading to keep it ahead of its competition. Guests often break glasses, cups, plates etc or accidentally drop or break items in the house. Through the rental season there is a programme of checks in place to ensure that the property is being maintained to the required standard and at the end of each season we complete a full property audit to identify work that needs to be done through the winter.

Photographic services

Annual servicing

Several different areas of the property such as the boiler, gas tanks, artesian wells, sewage systems etc need to be maintained and certificated so we arrange to have all relevant certificates and maintenance schedules updated and completed when required.

Water/Gas/Waste

Utility Bills

Property Tax

Cleaning

Cleaning is possibly the most important of the various services carried out at a property. A bad review for poor quality cleaning can seriously damage future bookings so it is essential that a high standard is maintained throughout the season. We manage cleaning schedules and quality checks for your property throughout the season. If you already have cleaners then we are happy to work with them or we can source local cleaners for you.

Linen and laundry

Gardening

Pool Maintenance

After property cleaning is probably the most important area of consideration when preparing your property for your guests. Not only must your pool look great it is also imperative that from a health and safety perspective it is maintained correctly by a reputable company who understands pool water chemistry. All our pools are maintained by one company so that we can be assured that they are looked after correctly and that our guests are safe when using the pool.

What our customers say

“Chris and his team areas always willing to go the extra mile to ensure his customers remain satisfied with their property maintenance. Their services are priceless to us and we feel ourselves using them more and more as time goes by. We can trust them implicitly with our property near Locorotondo. We would not hesitate to thoroughly recommend them.”

Jon and Laura GourlayLocorotondo

“I have used Puglia Pools for swimming pool maintenance and cleaning for my holiday home in Alberobello. They have been consistently reliable and helpful and regularly take initiatives on my behalf beyond their “call of duty”. I can highly recommend them. They have always been very helpful to me and any guests at my trulli, and I can rest easy knowing that they are looking after my property for me.”

Mark FoxAlberobello